Question 1

What does an operations consultant do for a small business?

Accepted Answer

An operations consultant comes in and builds the infrastructure a business needs to function without the founder holding everything together manually. That means systems, processes, workflows, team accountability structures, project management, and the operational logic that turns a good idea into a business that actually runs. For small businesses and solo founders, it often also means diagnosing what is broken before building anything new.

Question 2

What is the difference between an operations consultant and a business coach?

Accepted Answer

A business coach works on mindset, goals, and accountability. An operations consultant builds the actual infrastructure — systems, processes, team structure, workflows. Dru Erin works in both spaces. She builds what needs to be built and understands the human side of why it kept breaking in the first place.

Question 3

What does an operations strategist do for a wellness business?

Accepted Answer

Wellness businesses have specific operational challenges generic consultants miss — scheduling complexity, client retention systems, practitioner team management, underpricing, and burnout baked into the business model. Dru Erin builds operations that fit how wellness businesses actually work, not how corporate businesses work.

Question 4

What does a fractional COO do for a small business?

Accepted Answer

A fractional COO is an experienced operations leader who works with a business part-time rather than full-time. For small businesses who need senior operational thinking but cannot justify a full-time executive salary, a fractional COO provides that capacity at a fraction of the cost. Dru Erin's Monthly Operational Partnership functions like a fractional COO relationship at $3,000 per month.

Question 5

What is a clarity strategist?

Accepted Answer

A clarity strategist helps founders get clear on what is actually wrong, what matters most, and what needs to happen next before spending time and money building the wrong things. Clarity work happens at the beginning of every engagement with Dru Erin.

Question 6

How do I find an operations consultant for my wellness business?

Accepted Answer

Look for someone who has actually been inside businesses, not just advised from the outside. Look for operational experience, not just strategic thinking. Look for someone who understands your industry — wellness businesses have unique operational dynamics generic consultants miss. Dru Erin specializes in wellness businesses, yoga studios, doulas, birth workers, and founders.

Question 7

What does the Deep Dive Strategy Session include?

Accepted Answer

The Deep Dive Strategy Session is a two-hour working session by video or phone. Dru listens, diagnoses, and prescribes. You tell her what is happening. She tells you what is actually broken and exactly what needs to change. You leave with a written summary and a clear next-steps plan. Cost is $495 for the two-hour session.

Question 8

What does the Monthly Operational Partnership include?

Accepted Answer

The Monthly Operational Partnership is Dru Erin's primary ongoing engagement. She becomes an embedded strategic partner in your business, approximately 10 hours per week of operational work, available on demand. She takes ownership of what needs to be built and managed so the founder can stay focused on their work. Cost is $3,000 per month.

Fractional COO

Frequently asked questions, answered

What does a fractional COO do?

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What is the difference between a fractional COO and a virtual assistant?

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